[ad_1]
A 15-year-old user named Paige told BuzzFeed News that she had to use the default date for her birthday because she could not change her due to the design of the app. His account was deleted instantly. She told the publication that she did not think that checking the age would be a big problem and that the problem would have been avoided with the proper warning. While she was able to download all her videos from a link that the app sent, she lost 17,000 fans – and all the opportunities that the platform offered her. Other users who did not care about the date they used to create their account and who appeared to be under 13 on the platform did not even have that chance. They found their accounts erased even before they could correct their birthdays.
In response to complaints from relevant users posted on social networks, TikTok tweeted that those who typed the wrong birthday will have to prove their age by sending a copy of a piece of the government's identity. The solution was probably designed to prevent users from lying about their age. The problem is that even those who should not have been affected are struggling to come back. Some of those who were locked out of their accounts could not access the company's reporting tool, while some of those who were able to access it did not have access to the company's reporting tool, while some of those who were able to access it did not have access to the company's reporting tool, while some of those who were able to access it did not have access to the company's reporting tool. have not yet received an answer. In addition, many teens over the age of 13 do not yet have a government identity card.
We hear that some people are having trouble accessing TikTok today. If you entered the wrong anniversary, go to the "Report a problem" section of the application and confirm that you are 13 years of age or older by submitting a copy of your government identifier.
Not here. In the application
– TikTok (@tiktok_us) February 27, 2019
This can be a little complicated, but please follow these steps: Profile> Privacy & Settings> Report a Problem> Account Problem> Add an Email. Describe your problem and support will be coming soon!
– TikTok (@tiktok_us) February 27, 2019
A spokesman for TikTok said BuzzFeed News that the company is aware of the issues and that its support teams "are currently working to provide advice to users". It will publish additional details and instructions via the @TikTok_US Twitter account.
[ad_2]
Source link