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An Alabama-based online retailer, which sells monogrammed products and branded clothing, has accumulated hundreds of complaints, resulting in an alert from the Better Business Bureau.
BBB, from central and southern Alabama, has issued an alert for Ozark-based Frogs & Frills after receiving 335 complaints and 36 customer reviews across the United States, mainly due to shipping delays or of customers receiving the wrong product or no product. The company did not respond to 200 complaints, which earned them an "F" rating, said BBB.
Haley Stevens, owner of Frogs & Frills, said the company took the complaints very seriously.
"We hired more people. We stay late to work on orders. We had a good week and we plan to ship the goods before the delivery date, "Stevens told AL.com.
Stevens said that she started her business eight years ago. About two years ago, Frogs & Frills launched new products and increased from a few thousand orders a year to over a thousand orders overnight.
"At this point, we have shipped 19,300 orders, so that's only a small percentage of complaints," Stevens said, adding that she was working to respond to customer complaints to BBB.
Frogs & Frills sells monogrammed products, boutique clothing and farm decorations from its website, frogsandfrillsboutique.com, the Facebook page, facebook.com/frogsandfrills and Instagram, instagram.com/frogsandfrills. Each of their social media accounts has a considerable number of people. Their Instagram account currently has over 16,200 subscribers and their Facebook page has more than 281,000 mentions I love.
History of the problems
According to the BBB, Frogs & Frills has been taken into account by the consumer group since the start of their complaints about the company in 2013. The nature of the complaints has remained the same: pay for products and receive the wrong product or not to receive nothing at all. all. Others said they had difficulty contacting the company to solve their problems.
David Smitherman, Chief Executive Officer of BBB Serving Central and South Alabama, says, "It's been going on for a long time. Transportation and communication appear to be persistent problems in this sector, and potential customers in this sector need to know they can meet. "
BBB said that consumers should do their research on online retailers before placing orders and always file a complaint on bbb.org if they believe they have been harmed by a company.
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