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- A Bay Area family left a Southwest Airlines flight after a mask incident.
- The family said they felt compelled to leave when their toddler couldn’t keep his mask on.
- They promise to never fly Southwest Airlines again, KRON4 reported.
A California family said Southwest Airlines “just wanted them off the plane” when their 3-year-old son refused to keep his face mask on.
After the experience, the family promises never to fly again.
Eric Hansen, his wife and their toddler were all set to fly from Las Vegas to San Jose on Friday July 23, KRON4 reported.
“It’s a pretty big airline in the Bay Area, but I’m going to do my best not to get another of their flights and potentially go through another situation like this,” Hansen told KRON4.
Hansen said two flight attendants and a gate attendant treated them like criminals. When they feared the police would be called to arrest them, they voluntarily stepped off the flight, according to KRON4.
As a result, the family said they had to spend an extra night in Las Vegas without any of their checked baggage.
“They should have given us more time, maybe they left and said we would give you five or 10 minutes, but their flight was late so I think they were trying to buy time. They wanted to. just that we got off the plane and they didn’t give us time to talk to him about it and try to get him to put it on, ”Hansen said.
Hansen complained to the airline, which sent him an email apologizing for his experience on the flight. But he also said that under the CDC’s “federal mask mandate, all clients (aged 2 years or older) are required to wear a mask. If the client does not comply with crewmembers’ instructions , we can refuse the transport “.
Southwest Airlines did not immediately respond to Insider’s request for comment.
Hansen told KRON4 the policy was inconsistent as his son was maskless on the inbound flight to Las Vegas and the Southwest flight re-rented to San Jose the next day.
In a similar incident in April, a family of three was kicked off a Southwest Airlines flight after their 2-year-old was unable to keep his mask on.
In this case, a passenger named Erik Harvey, his wife Michelle and their toddler Jackson were all set to fly from Denver to Austin on April 1, Fox News reported. However, they were told to leave because Jackson was exposed.
A Good Samaritan then stepped in to help them reach their destination at no additional cost.
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