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In late August, the changes applied by Osiptel to facilitate and speed up the number portability process for fixed and mobile telephony come into effect.
The regulator, by a resolution published this Friday in the newspaper El Peruano modified the regulation that governs this mechanism, allowing now portability can also be performed on Sundays and days holidays.
YOU CAN SEE Do you want to change the operator? ? Know the new rules in your favor
Before, the switch from one operator to another could only be done from Monday to Saturday and users who decided to wear their phone number on weekends or days holidays had to wait two to four days. establish their communications with their new operator.
At public hearings, Osiptel argued that this delay caused unease to the user. He explained that if a user requested his portability on July 28, he was only part of the other operator after 4 days. One day a week, the pass takes 24 hours
On the other hand, the regulator also set in a month the time that a user stays in his operator before performing portability .
This month applies both to the subsequent number portability processes.
"For the regulator, flexibility and reduction of exchange costs are very important.In this regard, the establishment of a one month deadline will encourage operators to put implement the necessary commercial policies and to provide a better service to retain their customers or, after this period, subscribers may decide to change the operator.Osiptel General Manager, Sergio Cifuentes [19659002] Finally, Osiptel also changed the transfer of information at the time of portability.
According to the standard, the operator transferring, during the process, must provide all the additional information of the user. subscriber as the start and end date of the contract.So, according to Osiptel, the receiving operator will be able to offer a better service
The operator Bitel, in dialogue with The República questioned the dec ision to extend portability to Sundays and holidays. "Not considering suspending the term for portability on Sundays and holidays generates a cost overrun of labor that should not be borne by the transfer operator," he said. . "The decision to include a minimum term is very healthy as it will avoid the perverse incentive for which certain lines were broadcast the very day they were activated, in order to unduly benefit from exclusive portability, distorting promotions." the spirit of the rule ",
Finally, the telephone operator suggested that the regulator should also define what to do if there is a portability where the subscriber never takes the chip from his new operator. "In that sense, the number should go back to the transfer operator because portability has never materialized."
Claves
– Only in June, 654,744 mobile lines were transported to another operator. Compared to the previous month, there is a decrease of 6.97%
– This figure is more than triple the result obtained in June of the previous year, where 212,745 mobile lines were made.
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