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After a minor accident with his Tesla Model S in February, Tor Havard Wiig assumed that he would return to the street in a week or two. Five months later, he is still waiting for a few pieces, and now he is ready to sell the two-year-old car.
Tesla's delay and poor communication show that he "misses a lot," said Wiig, a 43-year-old technology consultant in the Norwegian city of Bergen. "I did not expect it to take so much time to repair such minor damage."
Tesla sales increase in Norway, customers complain about a network of dealers and dealers A service operation unable to keep up.
Although General Manager, Elon Musk, said that the level of production that his company has achieved this summer means that it has finally become a real auto company, the Norwegian experience suggests that the Problems do not stop in the chain
Musk had conflicts to increase the production of a cheaper sedan, Model 3, and the company reportedly pressured suppliers to return some of the money paid for the components.
In Norway, where electric and hybrid vehicles that can be connected to electricity accounted for more than half of new car sales last year, Tesla is at the bottom of a list The Musk company has failed at times when sales in Norway of its Model S sedan and the Model X sport utility vehicle, with prices ranging from $ 80,000 to $ 130,000 in the European country, they have more than doubled last year and increased another 70% until June.
Their repair staff, on the other hand, only increased by a third, which highlights the potential problems that you might encounter when electric cars become more commonplace.
"You could probably talk about growth problems," said Christina Bu, general secretary of the Norwegian Electric Vehicle Association, a group representing
"They are heading for a mass market where customers Norway is the first country where this is actually happening. "
Musk said the Norwegians were right to be upset, but blamed the authorities for not acting fast enough to give the Green light to a plan to send technicians to repair at the homes of customers. Although there have been some conversations, Tesla has not submitted a formal request for mobile service centers, say the Norwegian authorities.
Tesla has announced that it plans to open a new repair shop in Oslo this year and this satisfaction with its service is increasing as it has increased its team of technicians by 30 percent.
The leading recruitment site in Norway, Finn.no, shows 33 jobs for Tesla autoparts consultants, technicians and mechanics published this month. 19659002] BMW and Volkswagen, which have the best-selling electric cars, have none.
"They have already hired a lot of people," said Satheesh Varadharajan, director of the Tesla Owners Club Norway, which has more than 3,000 members. "It's not like they were still … they're pushing like crazy."
For now, Tesla can rely on the kind of business favored by favorites, though it may change as it grows and tilts the balance of its production towards the mass market and less. "If it was another brand of cars, maybe one would be a little less permissive "said Henrik Eriksen, who had to send his new Tesla S to repair almost immediately after buying it.
"But it's like a football team, you want to encourage who you trust."
Source: El Financiero
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