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Sony’s PlayStation Network and Valve’s Steam PC game store both went down simultaneously.
Many users took to Twitter to share their problems, with many people unable to play online or purchase video games.
Read more: PS5 UK stock – live: the latest news today on AO, Games and Currys restocking
At the time of writing, the Steam Support Account has acknowledged the issue. The PlayStation support account advised users that “clearing your cache and cookies or trying a different browser, device or internet connection (such as mobile data)” might solve the problem.
PlayStation 4 and Sony’s new PlayStation 5 users encounter problems, with the troubleshooting guide apparently little help.
The problem appears to lie with Akamai, a major content delivery network company that facilitates Internet services for other companies.
“We are aware of an emerging issue with the Edge DNS service,” a statement said on its website.
“We are actively investigating the problem. If you have any questions or experience any impact due to this issue, please contact Akamai Technical Support. In the interests of time, we are providing you with the most recent information available, which is subject to change, correction and updates.
The independent contacted Sony for more information. The independent could not reach Valve at this time, due to a larger internet outage that appears to be occurring simultaneously.
According to the DownDetector website, the problems started around 4:22 p.m. GMT, with the vast majority of DownDetector users (82%) unable to log into PlayStation Network.
Similar issues were seen for Steam, with 59% of DownDetector users reporting that the website was not available and 25% having issues with online games.
The website also reports that EA Games, Call of Duty servers, Fortnite and FIFA servers are also experiencing an outage.
Others follow …
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