BZ WBK and ING Bank Śląski will repay the money of their clients

In the case of ING Bank Śląski, UOKiK criticized the method of calculating monthly debit card fees

ING, as in many other banks, if the bank charges a monthly fee for a debit card. If you spend, for example, 1000 PLN with a card in a month, the bank will not charge you, if you fail, the bank will charge, for example 10 zlotys. This is a common practice

The problem is that the transactions settled in ING Bank Śląski have been taken into account, and the norm is that from the day of the transaction until its settlement, several days pass . This led the bank to charge fees despite the fact that the customer was satisfied that he met the conditions set for him.

The bank will reimburse the monthly fees collected between 01.02.2017 and 31/03/2018 for the following cards:

– Visa

– NFC Visa

– Near-contact MasterCard Debit Card [19659003] To receive money, please submit your refund request before 20/09/2012

BZ WBK

In the case of BZ WBK, the office had reservations on the absence of so-called lasting support.

What's new Well, the bank Zachodni informed its customers of changes in the amount of fees only through the electronic banking service. He did not send new expense tables and commissions using e-mails or files saved on CD

UOKiK's assessment could affect the interests of customers because the bank has introduced changes in regulations and price lists. Due to changes introduced

Now Bank Zachodni WBK offers customers to sign annexes to contracts that will confirm that they accept current versions of the regulations.

There is also a manual on how to apply for a refund. The return will be granted to customers who still have an account for which surcharges have been introduced, and who have been informed only through the Internet, from 01/01/2014 to 31/07/2016

. can also count the customers who had to pay more than 100 PLN for conversion with a card transaction. Customers who have not received a discount or waiver of any other fees (or commissions) or who have not received another free service are also eligible

The compensation for the customers will be paid no later than 12 January 2019. Customers can count on the recovery of 108 PLN to 379 PLN. Depending on their account and tax increases concerned.

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