Lidl will pay for the interrupted promotion. Organize a free training. You can earn vouchers

Lidl, according to UOKiK, probably has committed violations of the collective interests of consumers interrupting the promotion of "Smart and Lidla Cost-Guaranteed Satisfaction Guarantee or Money" organized by the President in 2016 The Bureau issued a decision on this issue on June 12, which Lidl posted on its websites. It will be visible here for about three weeks.

UOKiK's decision in the Lidl case Source: UOKiK / Lidl

Reminder – The action allowed people dissatisfied with Lidl brand products to return even after using. Lidl did not foresee the "creativity" of some consumers. Some of them have made purchases even for 1000 zlotys, to return after a few hours with empty parcels and ask for a refund of money. The magnitude of this type of behavior was so great that in some stores there was not even money at the box office. There was a paralysis of the supermarkets.

Lidl discontinued without notice

The network first changed the terms of the promotion – it excluded the return of empty packages, leaving the possibility of returning partially used products. Shortly after, she stated that she had to stop the promotion because she was "being used against her".

According to UOKiK, the company should publish an appropriate ad on its website and wait seven days before the end of the promotion. And the absence of this delay was the reason for the violation of consumer rights – UOKiK

Will be training and free vouchers for 250 thousand. PLN

During the course of the proceedings, Lidl agreed that it would compensate customers for violating their rights by organizing free online training. On the store's website, there will be interactive presentations on consumer rights protection, warranties, warranties and the right to withdraw from the contract.

The first 10,000. people who after seeing the training will answer questions correctly will receive vouchers worth 25 PLN. The network will only spend PLN 250,000.

The information campaign will last from September 1 to November 15 [19659006] In addition to consumers, the discount will also entail the training of consumer ombudsmen and representatives of the trade inspection . UOKiK will monitor their scope and approve the information presented.

To read also: Do ​​you want to grow? Lidl is looking for employees even for a few hours.

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