Failure in Virgin Mobile. Problems with virtual mobile operator services

"Dear customers, a system has broken down at night, our services and information services are unavailable, we are in the process of restoring them, which may take some time, be patient," he said. been written on the Virgin Mobile Polska profile on Facebook.

The failure continues, most Virgin Mobile customers are cut off services.

The message did not appease network customers. In about half an hour, there were about 150 comments below the entrance. Users criticize the network for its very late response and lack of information about the failure on the website. According to some people, the failure would have occurred before midnight.

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Virgin Mobile spokeswoman Polska asked money.pl for explanations, Mateusz Piotrowski admits that the failure actually took place late in the evening of Wednesday. He pointed out that this had happened when the hotline was no longer working, hence the lack of customer contact with the operator.

The hotline did not start until 8:00 am, according to the usual schedule, but contact remains difficult due to the sheer number of callers. – Due to this failure situation, Virgin Mobile's hotline did not work normally. The extended waiting time is associated with a large number of customer calls – he emphasizes.

When asked why the operator had not decided to start customer service in emergency mode earlier, Piotrowski explained that it was about the first situation of this type encountered by Virgin Mobile. – We will draw conclusions for the future – he says.

The spokesman for the operator explains that the problem has appeared at the interface between the infrastructure of Virgin Mobile and Play, but points out that the failure does not affect the other network. Although Virgin Mobile also uses Orange and T-Mobile transmitters, it is also impossible to switch to this network after a failure.

Removing the effects of the failure may take longer because, as Mateusz Piotrowski explains, the necessary repair work takes time, requires the restart of servers, and so on.

Internet customers of Virgin Mobile, a virtual mobile phone operator, have been notified of issues related to the operation of the network. Many early morning comments appeared on Virgin Mobile's Facebook profile. They also complained about the lack of reaction from the service of the operator.

Unlike previous reports, failure does not apply to the Play network. The normal functioning of this network has been confirmed by Play spokesperson Marcin Gruszka.

"I wanted to correct the information about the alleged failure of our network." Failure! Failure! This failure occurs at one of our MVNO partners. In addition to helping to solve the problem, we have nothing to do with it, "wrote Play spokesman.

The initial information that the failure occurred on the Play Network is related to the fact that Virgin Mobile primarily uses the Play Infrastructure. Previously, Virgin used only the Play network, but now uses other networks, such as T-Mobile and Orange.

"Downdetector.pl has shown a failure today, the problem is that some of our MVNO partners have invested a lot of money and manage our infrastructure independently.They have total control and our role is significantly inferior to that of the model. lightweight MVNO "- wrote Gruszka on the blog.

"Today, we will ask downdetector.pl to deal with this topic properly and separately.Thanks a lot to the reporters who wrote, asked and corrected the information, everything else, well, I'm starting to clean up, even if some milk was already paid and burned us accidentally, "said the spokesman. Play.