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Ms. Beata in January took advantage of the offer on the Okazik group sales site where she bought two vouchers for a 13-day stay on the Costa Brava. It cost her 2098 PLN, she paid the deposit immediately for Biuro Podróży Planik Travel and waited for the long-awaited trip. Unfortunately, this did not happen because 17 days before the date on which the travel agency sent out information that the low interest in the offer required canceling the deal. ;offer.
The office offered him a return trip to Montenegro, but according to finance.wp.pl, a potential client rejected the offer. The contract guaranteed him that if the trip is canceled due to the fault of the office, he is obliged to return the total amount paid. And at that moment, the trouble began.
– Company employees have stopped responding to emails from my site, but a number of phones ask when I will receive a refund: "I must or can not be contacted by an accountant" or " the funds will be returned. she had money in her account "- says the victim in an interview with finanse.wp.pl.
At the same time, all the other offers of this travel agency have disappeared from. Okazik.The broker did after the signals that the travel agency canceled trips.The service was surprised by the overall situation because over the last three years the Planik Travel cooperation was very good.
The client complains however that on the hotline of Okazika she only received a resolute answer like "I am already trying to find a place to stay. write an e-mail for accounting ", or" do not worry, we will refund your funds. "Nobody was able to tell him who to claim the money from the travel agent or to
Finally, from the district consumer ombudsman, she learned that it was not the broker who had to apply for a refund, only d. This is why Mrs. Beata is sorry for the site because she felt cheated by them.
Finans.wp.pl journalists managed to contact the travel agency that canceled the trip. His representative assures that the money will be returned. This is explained by the fact that "we have had a lot of travel and payment congestion, we will make money next week". He admits that the situation is embarrassing, and the return after two months of course is not "immediate".
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Source: finanse.wp.pl
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