Popeyes workers have not heard of the offer "Bring your own bread"

The very popular chicken sandwich is sold to Popeyes two weeks after its launch.Irene Jiang / Business Insider

• Popeyes recently announced a "BYOB" program – or "Bring Your Own Bun" – in stores after selling its popular chicken sandwich.

• Customers who bring their own buns can order a three-part tender to prepare their own sandwich.
• Business Insider spoke to seven Popeyes employees across the country who had never even heard of this program.
• "Popeyes Restaurant team members across the country have been informed of the BYOB campaign and we are working with suppliers to bring our new chicken sandwich back to the restaurants soon," said a restaurant spokesman. in Business Insider.

• Visit the Business Insider home page for more stories.

Popeyes announced on Thursday a new "BYOB" program – or "Bring Your Own Bun" – a few weeks after the sale of its popular chicken sandwich.

The new option, which according to a Popeyes spokesperson, is currently available nationwide, is supposed to allow customers to bring their own buns to the store and order three pieces of chicken offerings to build their own. sandwich. The meat used for this new sandwich option is not the same as that used in the original chicken sandwich.

But according to a group of Popeyes employees, not all employees in the chain have been alerted by this offer.

Business Insider spoke to seven Popeyes employees across the country who said they had not heard of the policy. Representatives who answered the phone at Popeyes' premises in New Jersey, Iowa and Florida said that they had never heard of the program or that their location did not occur. was not involved.

Read more: Popeyes exhausted employees describe a painful situation in a chaotic chicken sandwich, including a 60-hour work week and no-break schedules

"I had no idea of ​​that!" A West Coast Popeyes employee who has been working in the company for four months said by email. "I think it's funny and I'm really curious to see if people would come buy just three offers."

She added, "I just hope it does not get too hectic as it was with sandwiches."

A store manager working in a Popeyes east coast since February 2019 said she had not heard of such a policy.

"We are not allowed to serve" imitations "of the sandwich when we do not even have the mayonnaise or pickles that are usually added to the sandwich," said this employee by email.

The employee stated that she had consulted her district manager, who had stated that her site would not participate in the program.

Read more: A Chick-fil-A employee handed out chicken sandwiches to Popeyes' "stressed" workers in the middle of a viral battle between the two chains

"I think it's no longer a gadget," said a member of Popeyes' crew in Orange County, Calif., Who also had not heard of this program until it was over. Business Insider requests it. "I worked yesterday and no one brought their rolls."

A spokesman for Popeyes said in a statement that the answer to the chicken sandwich was "amazing".

"Customers came from near and far to try and share their enthusiasm for the product.They liked it so much that we were sold," the spokesman said in a statement. "While we were working to get the sandwich in our restaurants, we wanted to provide our customers with a fun way to satisfy their Popeyes sandwich cravings." Popeyes restaurant team members across the country were informed of the BYOB campaign and we have our new Chicken Sandwich soon in the restaurants. "

Popeyes launched his chicken sandwich in August, prompting a huge debate on Twitter to determine who had the best sandwich: Popeyes or Chick-fil-A. In the two weeks since its launch, Popeyes sites across the country have been overloaded with customers. Five employees in conversation with Business Insider said they were exhausted before the menu ran out on August 27th.

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