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The new norm of who will travel by plane (to which neither the national team escaped on Sunday): delays and delays, cancellation of flights and hellish queues, inside the airports. Unsurprisingly, this trend is another: in 2017, the number of complaints about air transport has increased by 35% compared to the figures of two years ago, reported Wednesday the "Jornal de Negócios".
Last year, the number of airline passenger complaints exceeded 10,900, up from 8,000 in 2016, according to reports from the first and second half of 2017 of the National Air Transport Authority. Civil Aviation (ANAC)
According to ANAC data, the main reasons for complaints are delays in the flight (2437, 51% more than in 2016), cancellations ( 2172, increase of nearly 87%) and baggage issues (1260,
At the national level, TAP, like what had already happened in 2016, continued to lead the ranking of entities for which Portuguese (and not only) have submitted more complaints: in 2017, the complaints received by ANAC hands over in the case of TAP, increased by more than 50% to nearly 6,000.
SATA Air Azores, d & # 39; On the other hand, maintained the second highest register, totaling 1094 complaints, which represented a 49% increase over 2016.
The Lisbon Airport is the third in this ranking, with a total of 525 in 2017. It was the first time that the airport Humberto Delgado reached the top 3 complaints; During the first half of 2016, Easyjet, Ryanair and Portway were the subject of more complaints than the airport of the capital, which did not happen last year.
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