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About 4.5 million passengers were affected by flight disruptions in the first half of the year globally, up 40% from the same period last year, revealed AirHelp. from start up (company with high economic growth potential), the number of passengers affected corresponds to an amount of compensation of more than 1.9 billion euros, ie 26% more That in the first half of 2017.
In Portugal, the disturbances affected 240 thousand passengers, which can represent about 84 million euros of compensation.
"Portugal is one of many countries that has recorded a significant increase in clearing values, compared to the same period in 2017," said the company in a statement, although it refused to disclose the variation.
For AirHelp, the increase in compensation amounts is due to factors such as the decision of the Court of Justice of the European Union to declare that staff strikes of air transport can not be considered as "extraordinary circumstances", thus making the companies responsible.
"In early June, the International Air Transport Association a 12% reduction in its profit forecast for 2018, blaming rising fuel costs and manpower. The industry still faces a shortage of new pilots, which causes the immobilization of many planes and causes union dissatisfaction with staff overload. In addition to these factors, the phenomenon of overtourism [aumento histórico da procura de viagens] "the company also pointed out.
" In case of delays, cancellations of thefts or hindrance of Boarding, passengers can be compensated up to 600 euros per person
For this to happen, the airport of departure or the seat of the airline must be located in the airport. European Union and the reason for the disruption must be caused by the airline.
"The right to financial compensation must be claimed within three years from the date of the disturbance.Otherwise, extraordinary circumstances such as storms or medical emergencies exempt the companies of the obligation to compensate passengers, "he explained. ) {
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