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"The company will carry out a detailed and detailed analysis of the content and scope of this decision of Anacom today [quarta-feira] known and the weighting of the legal means available for the protection of its rights the new quality parameters which are also approved by Anacom, which go far beyond those applied for nearly 19 years of the Universal Postal Service Concession Agreement ", read in the statement made by CTT to the Securities Market Commission (CMVM) Wednesday afternoon
Wednesday afternoon, the Autoridade Nacional de Comunicações (ANACOM) announced that it has approved the indicators of quality of universal service that CTT will have to fulfill in 2019 and 2020 as a service provider According to Anacom, the goal of this new set of indicators "is to create conditions allowing for to achieve a higher level of quality of service ".
the universal postal service, reversing the situation of gradual worsening of this quality and increasing the dissatisfaction of users observed in recent years, without compromising their viability and their economic and financial viability. "
Among the changes introduced, there is the fact of mandatory compliance with the target value set for each indicator, no longer being considered as the existence of a minimum value, lower than the target value, which was used in the previous indicators system as the threshold below which it was automatically applied Anacom has established a 'reliability objective which in addition to assessing the quality of each service in terms of speed of delivery, has established a "reliability target" for all indicators,
varies between 99.9%, in cases where speed and security are decisive (blue mail, daily and weekly newspapers) and 99.7% for the rest of the mail (regular mail, parcels and monthly and bi-weekly newspapers). "
The regulator says that" with the new targets established, 99.9% of the registered mail and the daily newspapers and weekly doi to be delivered within three working days to the interior of the continent and four working days to or from the autonomous regions and 99.7% of ordinary mail, parcels and newspapers monthly and bi-weekly within five working days . "
New indicators have also been defined for waiting time in the service of CTT stations and stations, which" should be less than 10 hours. minutes in 90% of cases and can not exceed 30 minutes in 99.5% of cases. "
Also on Wednesday afternoon, Anacom also announced that it had approved TTC's pricing criteria for the postal services that make up the service during the 2018-2020 triennium, with the exception of the non-reserved service basket traffic forecast methodology for the 2018-2020 triennium, which is the subject of a prior hearing by TTC and consumer organizations, as well as the public consultation [19659002Asdefinedin2019and2020themaximumpricechangefornon-reservedservicestobeconfirmedafterthesaidpre-hearingandpublicconsultationmaynotexceedtheinflationvalueof133percentagepoints
In the same period, the evolution of the postage stamp price up to 20g will also be limited by this maximum variation.The prevailing price and quality of service rules, defined by Anacom at the end of 2014, will continue to be applied in 2018.
This is for both the quality indicators and price formation criteria that, the TTC indicated that it would analyze in detail Anacom's decision and consider possible legal means to defend "their legitimate rights". However, according to the market correspondent signed by CTT's market relations representative, Guy Pacheco, the assessment of legal means is aimed primarily at "the new quality of service parameters".
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