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Responding to the decision of the National Authority of Civil Aviation (ANAC) quinquennale, the airlines would be obliged to compensate the passengers for the situation occurred a little over a year ago. 39; a year, the easyJet director in Portugal, José Lopes, confirmed that the company has been notified, but "it does not agree at all."
"This is a factor outside the airlines, we do not control the fuel outages in the airports.Manages the fuel depots," added the manager, addressing reporters on the sidelines of the Farnborough Air Show in the United Kingdom
. Still, José Lopes said he understood "why did ANAC do it." [19659002] "Maybe it would be complex because ANAC would have a hard time forcing the fuel manager to compensate the passengers and chose here a decision of Solomonic, hoping that we can recover later
José Lopes said that he still did not know what was the total amount of compensation for passengers. [19659002] "In this case, the ANAC decision created here a pendulum effect, forced us to assume a responsibility that is not ours and […] we will then be accountable to by right. "
In mid-February, the ANAC revealed the airlines will have to compensate passengers for the disruptions caused by the fuel outage at Lisbon Airport in May 2017.
" Following the analysis of the situation from the point of view of passenger rights, the ANAC concludes that air carriers are required to meet the obligations of assistance as well as to compensate passengers affected […] by failing to take into account the occurrence of a default
This entity justified the decision by Regulation 261/2004 of the European Parliament and of the Council, which determines the existence of However, the ANAC also made reference to this regulation to emphasize that the obligation to pay compensation to passengers does not prohibit the companies themselves from these amounts from the fuel group Operational Services (GOC), which manages the refueling system at the Lisbon airport and which is composed of the main oil companies, headed by Petrogal.
Regulation 261/2004 states that "if the actual air carrier has paid compensation or has fulfilled other obligations which, under this Regulation,
In addition to easyJet, Ryanair and TAP also announced that they would pay compensation to passengers, as determined by the regulator, to compensate passengers,
The breakdown of the fuel system on May 10 to Lisbon's Humberto Delgado airport touched 41,681 people, resulted in the cancellation of 98 flights, 363 delayed take-offs and 12 diverges to other locations.
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