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Few things on the PlayStation 5 are better than the DualSense controller. It’s great to hold, sort of as strong as it is light. Haptics are really dynamic, at least for Games this offer Phone support. It’s beautiful. But even the mighty DualSense wouldn’t be immune to the Achilles heel of modern video game controllers: drift.
When you think of controller drift, your mind is probably drifting towards the Nintendo Switch. Almost immediately after the hybrid console’s release in 2017, unlucky gamers got to know the dreaded term “Joy-Con Drift”. In other words, controllers usually malfunctioned by sending bogus inputs to the console even when players were not touching them. In 2019, Nintendo recognized the problem in a comment to Kotakuand announced a new policy that offered distressed homeowners free repairs and provided refunds for past repairs. Last year the president of Nintendo officially apologized for the whole debacle (but I didn’t say a word about this class action).
Now, PS5 owners are reporting similar issues with the DualSense.
Since the release of the PS5 last November, gamers have taken to social media to share stories about DualSense operation. An user reported the problem 10 days after receiving their PS5, stating that they tried all possible solutions – powering on the console, turning bluetooth on and off, resetting the controller and, finally, fully charging it overnight – to no avail.
Another uploaded a video to Reddit which appears to show serious controller drift. In the 15-second clip, you can clearly see the player’s fingers on the controllers while playing Destiny 2. And yet, the player’s weapon – a sleek handgun that bears a strong resemblance to Lonesome, a legendary handgun with a formidable rate of fire and a serious punch – drifts across the screen on its own. Yes, Beyond the lightEuropa offers breathtaking vistas, but they’re best enjoyed when you’re really in the driver’s seat.
Right now, your options for fixing a broken DualSense are slim. You can visit Sony’s PlayStation support page, which has a dedicated portal for issues with PS5 hardware, including the DualSense controller. Just keep in mind that the PlayStation support team is currently inundated with inquiries about the PS5, which is still nearly impossible to find.
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When I tried to contact support, I was told to contact a customer service agent through the contact page for PlayStation support. During an IM conversation, an agent told me to call 1-800-345-7669 and press 1 for PS5. I did, and then listened, no kidding, to a dozen different pre-recorded messages informing me that PlayStation support is do not the place to learn about finding a PS5. I was then fired to hold. On the plus side, it was recorded by Gustavo Santaolalla deliciously twangy The last of us theme. On the non-positive side, I had to listen to it for 17 minutes. As always, PlayStation support remains a Byzantine labyrinth of conflicting emotions.
Once I finally got to a person I was told the DualSense Drift was covered by warranty. You will, however, have to pay for shipping your controller to a Sony repair center – a cost that varies depending on a number of factors, including the location and total weight of your package – but Sony apparently covers the costs. return fees. No clawback on what you pay for that first shipping label.
Theoretically, the ability to change the dead zone of a controller at the system level could offer an ointment, at least in some sort of bullet dressing. The latest DualSense update 0210 did not add such support. Neither did the latest PS5 firmware update. It’s unclear if future PS5 updates will add such support.
Kotaku has contacted Sony for comment but, at the time of going to press, had not received a response.
The PlayStation 5 has been out for less than three months. No one knows if the “DualSense Drift” will become the next “Joy-Con Drift” – sparking everything from a wave of customer outcry to belated executive apologies for years – or if it’s going to die out. At the very least, I hope this problem is fixed before a vampiric law firm smells blood and starts. yet another class action.
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