Ring doorbell reminder: what is wrong and how to fix it



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One of the biggest names in the smart home game is Ring, owned by Amazon. The brand’s video doorbells are also widely used, but now a Ring doorbell reminder has been issued about some units catching fire.

According to an advisory issued by the US Consumer Product Safety Commission, Ring has received reports from approximately 85 people who have incorrectly installed their doorbells. Of those reports, more than 30 second-generation ring bells overheated, with 23 of those cases seeing units catch fire and even cause minor property damage.

In response to these reports, Ring announced a recall involving approximately 350,000 second generation video doorbells.

So why do doorbells burn? Ring says if the hardware has been installed correctly, there is nothing to worry about. The problem only occurs when incorrect screws are used to secure the doorbell to its base plate. A new set of instructions better specify that users should instead use a specific screw that came with the doorbell to avoid this fire hazard.

If you have incorrectly installed any of these doorbells, Ring recommends that you contact customer service. You can see if your doorbell is affected by this potential issue by submitting your serial number on the Ring website.

This reminder isn’t much of a problem for most users, but it’s a good reminder for anyone installing smart home hardware to pay attention to the instructions.

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