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Samsung has issued an official statement regarding display problems encountered with the next Galaxy Fold. The story has two parts, and unfortunately, only one of them offers real answers.
First of all, Samsung says that it intends to 'carry out a thorough inspection [the review] units in person ", referring to devices that appeared to have had broken screens without a direct and obvious cause. Our examination unit developed a bulge that seemed to be the result of something between the screen and the hinge, which finally broke the screen. We do not have a clear answer yet.
In addition, Samsung addressed the issue of screen breakage as reviewers attempted to remove a layer of protective plastic glued to the screen itself. Although it looks like a screen protector and it's natural to try to remove it, this should not be the case. Here is Samsung's statement in its entirety:
A limited number of old samples of Galaxy Fold have been provided to the media for review. We have received some reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the case.
Separately, some reviewers reported removing the top layer of the display, which damaged the screen. The main screen of the Galaxy Fold is equipped with a top protective layer, which is part of the display structure designed to protect the screen from unwanted scratches. The removal of the protective layer or the addition of adhesives on the main screen can be damaged. We will ensure that this information is clearly communicated to our customers.
Although the clarity surrounding the screen protector is helpful, the lack of a clear answer as to what broke our device and at least one other Galaxy Fold screen is troubling. As we noted in the previous article, we returned our defective device to Samsung for inspection and waited to find out what was causing the breakup.
Problems with the Galaxy Fold were reported just days after the review units for the next folding device made their way around the world. Since then, several outlets have reported problems with the device, including The edge, which saw our review unit break after only one day of use, when (we think), a debris fell under the foldable display and damaged the OLED panel. Before its release, Samsung said it had done rigorous tests on the Galaxy Fold display, promising that the flexible screen would "survive 200,000 folds and unfold". But the statement does not seem to hold up after real use.
Some of the problems related to the display could have been avoided – several critics would have taken off an outer "polymer layer" of the screen that looks like a screen protector, but is actually a crucial part of l & # 39; screen. To his credit, Samsung already warns users not to remove this layer, at least on the T-Mobile retail version, but it seems that a more robust warning may be needed. And even if this is the case, it still does not explain all the failed units, some of which have encountered problems even if the owner has not removed the polymer layer.
Given that the Galaxy Fold costs $ 1,980, it is not reassuring to see such critical failures occur before the official launch.
The failures of the Galaxy Fold screen are not the worst disaster of the recent memory of Samsung. This title goes to Galaxy Note 7, which Samsung finally had to fully recall and cancel production due to the explosion of batteries. To date, you still can not bring a rating of 7 in a commercial aircraft.
There are also a lot of things on the Galaxy Fold. Samsung is trying to win the market race with the first consumer foldable device and perhaps the only high-end folding phone out in the US for quite some time. A fall of this magnitude at this early stage is a catastrophic scenario for Samsung, which darkens the eyes of the company, not only for the Galaxy Fold, but for the entire foldable phone market.
Despite Samsung's statement, we do not know what the underlying problem was with the Galaxy Fold, or whether Samsung would be able to fix it in time for the launch, if at all.
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