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The Regulatory Authority of Electricity has received 5,000 complaints since the beginning of the year with a rate of 46.8 complaints per 100,000 participants in the Kingdom, and the body was able to solve about 93%. The Regulatory Authority of Electricity explained that the electricity service provider is not meeting its obligations to the electricity consumer or that the consumer is not satisfied with certain aspects of the services provided by the service provider. , The consumer has the right to submit an objection, through several stages, where the consumer communicates with the service provider, the "electricity company" by starting and offering his objection through the available channels, and attempting to solve the problem within ten working days.
and confirmed that if a satisfactory solution is not found with the provider, he can submit his complaint to the Authority electronically via the website www.ecra.gov.sa and receive a reference number for the complaint to proceed. And if the consumer is not satisfied with the outcome of the complaint issued by the Authority, he may request that the dispute be brought before the Dispute Resolution Committee of the industry. electricity or directly subject to it. Cabinet
reported that the filing steps of a lawsuit against Kah B must contact the Saudi Electric Company by commencing and submitting its objection through the available channels and trying to resolve the problem within ten working days If a satisfactory solution is not found with the Saudi Electricity Company, he can submit his complaint to the Authority through the website www.ecra.gov. The Commission examines the complaint in detail within a time limit. not exceeding ten working days and inform the consumer and the service provider accordingly.If the consumer is not satisfied with the outcome of the complaint, he may request that the dispute be referred to the Dispute Resolution Committee INDUSTRY ELECTRICAL (E) or submit directly to him, an independent committee with legal capacity established by a decision of the Council of Ministers.
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