89% of Eastern health complaints end with satisfaction

The rate of dissatisfaction among applicants for complaints and reports at the Center (937) "Eastern Health" was about 11%, while the satisfaction rate was about 89.08% at the During the first two weeks of September, the number of communications received by the Center related to 194 new communications. There were two arrears compared to the previous one, but about 193 were closed, bringing the total closure rate to 98.47%.

»Health center

While the rate of dissatisfaction with the receipt of communications in the first health cluster in the eastern region was about 12%, the satisfaction rate was about 87%. , 93%, after receiving the center of 602 new reports and adding about 6 accumulated reports from the previous one, while closing about 600 communications, the closing rate of communications was 98.68%.

»New service

In turn, the Director General of Health Affairs of East Province d. Dr. Ibrahim Al-Arifi told Al-Youm that the 937 service had been launched by the Ministry of Health and the Minister of Health. Tawfiq Alrabiah aims to respond to inquiries and contacts from users of the service, as well as to refer inquiries, reports and complaints to all public health facilities for their response and response. solve as soon as possible.

"remarkable transition

He emphasized d. Arifi, the service has achieved a qualitative leap in the health services in the Kingdom in general, including in the eastern region, as the Ministry of Health is still seeking to develop and improve the health services provided in application the noble's directives, in order to invest the support of the health sector The guardian of the two holy mosques and His Highness the Crown Prince, in accordance with the Transformation Agenda 2030, which has a positive impact on the development of health services and the provision of health care to citizens, beneficiaries and their health needs.

It should be noted that the 937 Patient Report Center analyzes all that is received in patient reports and strives to develop work performance as part of Ministry of Health strategies;