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Patient satisfaction with health services reached 72.75% in the first half of 2019, compared to 70.23% in the second half of 2018, according to the Ministry of Health, according to the results of the program of measurement of health. the experience of patients.
The Ministry of Health stated that during this period, 138,000 questionnaires had been organized to cover all regions of the Kingdom during 18 treatment courses proposed by the Ministry, including hospitals, specialized centers for kidneys, specialized oncology centers, sugar centers, home care, specialized dental centers, medical rehabilitation centers, premarital examination centers, blood banks.
The Ministry of Health has launched the "Measuring the Patient Experience" program, with the goal of enabling patients and their families to participate in the assessment of services provided after each visit to health facilities. health. To control the patient's assessment of his visit and to measure his satisfaction with the services provided.
The program operates in accordance with global scientific mechanisms in methodologies to measure the satisfaction of beneficiaries of health services, through a third party, to ensure the impartiality and credibility of results. The best health services according to the highest standards.
At the same time, this program is supported by health professionals, in collaboration with stakeholders, to identify, identify, and identify mechanisms for identifying and identifying weaknesses in health services provided in various health facilities. improve and develop them continuously.
The Ministry of Health will continue to periodically and transparently publish the results of the program in different formats.
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