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Samsung's suddenly pulled out of launching its foldable smartphone, Galaxy Fold, and sent a letter of apology to those who had placed pre-orders, according to Al-Iqtisadiah.
Cancel the phone launch ceremony
According to technical reports, those who ordered the device, which costs up to $ 2,000, received a message regarding the cancellation of the planned launch of the phone, which was to take place yesterday in Korea.
"We want to make the most of this revolutionary technology. This is our top priority, "said the company to its customers.
Samsung said it decided to take advantage of this extra time to reconsider its "consumer experience, in all respects." That's why, unfortunately, we decided to cancel your pre-orders. "
The best steps
Making this decision was not easy at all, but it was the best thing the company could do.
The company has decided to award compensation of 250 USD to each person who pre-ordered the device, which can be used as a bonus form of credit in the "store" of "Samsung".
Samsung has allocated compensation, described as "generous", "recognition" of the patience of users who have waited months to get the folding device.
According to the "Forbes" website, the US decision makes no sense, as the delivery of the phone to Europe will begin in just two weeks, which raises the question of what can be done in this narrow margin of time.
Presentation of "Galaxy Fold"
The company postponed the launch of the "Galaxy Fold" in April, after reports revealed that the phones of a number of those who had tried the device had broken down.
The reporters who received the phones said that the folding screen had turned black before it closed.
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