The Ministry of Health in Saudi Arabia

The Ministry of Health has published via its account on the social networking site "Twitter", a video presenting the functions of "secret client", which aims to assess the level of performance and services provided by institutions and sectors of health of the ministry.

The ministry said this was done through confidential periodic visits by qualified people to hospitals and health centers in all parts of Saudi Arabia.

The Ministry of Health explained that the "secret client" is an employee who has an evaluation professional, who evaluates the reality and sends his observations to the officials. He appointed the ministry in all health sectors of the kingdom.

She pointed out that the "secret client" working mechanism is to visit the health facility, assume the role of beneficiary, document observations, analyze results, establish reports and improve the level of health. services.

The Ministry of Health added that infection control, safety and maintenance, hygiene and services were the criteria for assessing the "secret client" in more than 280 hospitals and 2400 health centers in Saudi Arabia.The "secret client" appears as an ordinary person, a patient or a critic, and assumes his role with everyone to be felt by any one.

She added that it is possible to see him for the first time, to stand by your side, to assume his role and serve him, and then to remove that person, who is not not a regular examiner nor a patient, but a "secret buyer", a member of a qualified team, whose job is to assess the level of confidentiality and objectivity. Performance and Services in Health Institutions and Sectors of the Ministry of Health.

The Ministry of Health explained that the "secret client" evaluates everything related to health facilities, that it is negative, such as waiting for the patient to go to the doctor, and explains to the pharmacist how use the medication inappropriately or positively, such as the presence of adequate beds at the emergency entrance. To transport patients, hospital staff took precautions to serve the existing patient, including wearing medical gloves and masks. The "mystery shopper" also assesses the level of health care performance from the point of view of service recipients in a realistic and objective way by periodically reducing its role during field visits in all health facilities and increasing the results. evaluation to enable decision makers to implement projects and initiatives that improve and develop services.