With respect to complaints, the telecommunications authority publishes the classification of service providers.

"To enhance transparency and competition among telecommunication service providers

CITC has published a ranking index of telecommunication service providers in terms of complaints received by TRA for the fourth quarter of 2018, with the aim of enhancing transparency and competition among telecommunication service providers.

The index shows the data of complaints transmitted to the Authority through the intermediary of its website, indicating a decrease in the total number of complaints reached at the Authority of about 3% compared to the third quarter of 2018. In addition, mobile phone services issued the total number of complaints filed during the quarter.

Mobily and Saudi Telecom rank among the top companies in the mobile services category, while Saudi Telecom is the number one fixed voice communications company in terms of number of complaints per 100,000 subscribers.

Mobily tops the list, while Saudi Mobile Telecommunications Company (Zain) leads the rankings of mobile Internet companies by number of complaints per hundred thousand subscribers.

The Telecommunications and Informatics Commission (CITC) periodically publishes the classification of telecommunication service providers in terms of complaints filed against users as of the first quarter of 2017 in order to sensitize users and provide them with information that may be of interest to users. help assess the performance of telecommunication service providers. Customer complaints and the creation of a competitive environment among telecommunication service providers that contribute to the development of their services and the improvement of the level of handling of complaints of their customers.