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When the offline printer does not respond to the computer, one of the problems is that it can not print any object that the person wants to print, nor is it connected to the USB cable on Windows. . The computer can not connect and it is either because it is off, or the USB cable is disconnected or not activated, or because the call is set to use the Printer and that it is offline.
Problems with disabling the printer
– The printer turns off and causes a hang.
– also in the case of printer code or unconnected or inactive symbols.
– A major change in the default printer driver may occur.
– In this case, the connection to the printer is lost, also via the printer in standby mode.
Troubleshoot a printer problem that the printer is not responding to
The first step is to disable the Smart Install feature by doing the following:
– The Service menu on the printer control panel must be open.
– Open the Smart Install option and select Stop.
– You must restart the computer.
– Try to print anything to see if it works well or not.
– If the problem persists, follow the next step.
The second step is to reset the power and verify the connections
The printer needs to be powered again with a quick way to set up printing and prepare for many scanning and troubleshooting operations at any time, as follows:
If the printer is completely off, you must turn it on and check if it works:
– If the printer has started printing jobs from the print queue, a full scan of all connected print queue jobs is analyzed, as well as an exploratory process to detect repairs and errors . .
– If the computer continues to view the status of the problem and it is not connected, follow the next step.
– Make sure the printer receives enough power.
– If you are using a docking station, unplug the USB cable from the docking station and connect directly to the computer.
– You can also try using the supplied accessory which is connected via USB.
– Unplug the power cord from the printer after turning on the power. The power cord of the printer, coming from the wall, is also disconnected and waits for at least 60 seconds.
– Also make sure that the USB cable is reached and that it is very tight or make sure that it is not damaged and suitable for the use of the printer .
– You must restart your laptop and wait for it to be rebooted and restarted.
– You must configure the power cable connection from the side of the back printer and connect the power cord from the wall.
– If the printer does not turn on automatically, press the power button, which will help you turn it on.
– Try to print your computer.
– Similarly, if you can print, the printer will reconnect and follow the next step.
– If the printer remains disconnected and can not print, you must follow the next step.
The third step is to verify that the printer is configured offline.
– Make sure the menu waiting to print from the printer is not set for printing and that it is offline.
– You have to open DEVICES AND PRINTERS, which means devices and printers.
– Right-click on the top of the printer and display the items under the print.
– The printer is selected and the selections next to Pause Printing or Use Offline Printer are selected if they are selected.
– If you delete a selection, try printing.
– You may be able to print. The printer will reconnect if it is disconnected again during printing and the next step is followed.
– If the printer can not print and is not connected, the problem is solved by troubleshooting.
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