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Abdulaziz Al-Osaimi, head of the beneficiary care center, the Tawasul e-service and the unified call center of the Ministry of Education, revealed the number of reports and complaints received by the center and from requests to meet with the Minister in 2019.
According to the "homeland", Al-Osaimi received this year about 23,700 requests for meetings with the Minister and more than 9,000 complaints from various beneficiaries, such as employees, students and parents.
He pointed out that the center served about 18,000 candidates without meeting with the minister and had organized 238 beneficiary sessions with officials, while more than 9,000 beneficiaries were invited to meet with the Minister of Education and his deputy.
He pointed out that the Center received reports and complaints of all kinds, stating that an answer was received within ten days and was trying to serve the beneficiary and benefited him. If the client was not convinced, he would forward the complaint to the higher authorities of the education or ministry departments.
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