[ad_1]
The National Center for Performance Measurement of Public Agencies ("Performance") began to measure the satisfaction of public service beneficiaries in 8 different areas, through (21) the visits by which the center measures the procedures of Access and satisfaction of the beneficiary. The center launched the beneficiary satisfaction measures on the basis of the organization of the center, which states in its functions that "the center supports the processes of improvement and improvement of the governmental services by measuring the quality of services and the satisfaction of beneficiaries, Measure the recipient's satisfaction through the trip to get the etc The measure is based on direct communication with the beneficiaries to meet a group
Al-Nafeesh said the areas Targeted will cover the vital aspects of the lives of the beneficiaries, whether they are citizens, residents or visitors to the Kingdom. The measure will target various areas such as housing, health, education, work, and services. and services rendered to guests of Al-Rahman.
The trips to measure the recipient's satisfaction with housing are three trips: measuring the recipient's satisfaction during the journey of purchase, measuring his satisfaction during the journey of construction, measuring the beneficiary satisfaction during the receipt of medical care, during the trip to receive emergency medical services, and in the field of education will be measured through four trips: a trip to receive a general education, and a trip to receive graduate, technical and professional studies. Receive the The field of work and commerce will measure the beneficiary's satisfaction through two trips: the trip of establishing a business, the government employment trip, and in the field of transportation, the recipient's satisfaction will be measured by three trips: In the area of Umrah and Hajj, Rida Diouf Al-Rahman will be measured on the services that will be rendered to her through two trips: the journey to complete Umrah and the journey to accomplish the rituals of Hajj, the beneficiary's satisfaction will be measured by recourse to the judiciary. Travel: a travel procedure The standards used to measure the beneficiary's satisfaction with government services were explained by the Spokesperson of the Center "Performance", which will include procedures, speed, results, performance staff, availability of the venue and the electronic system. Currently, the questionnaire tool is based on direct interviews with beneficiaries, as well as on future targeted tools, such as questionnaires based on remote communication with the beneficiary, electronic applications allowing access to a wider segment of beneficiaries, In addition to focus groups based on the holding of specialized panels to measure the satisfaction experience of beneficiaries of government services, and to identify their aspirations for the development of services that will be provided to them In the future, Nafeesh emphasizes that the center of performance defines four levels of satisfaction. The trip of the recipient to obtain a service, the satisfaction of the service center, the government agency and the services provided. It aims to support the processes of improving and developing government services, enabling beneficiaries to participate in the evaluation of public services, as well as enabling decision-makers and stakeholders to make decisions to improve public services. government services to beneficiaries. The performance of public bodies is an independent governmental center attached to the Prime Minister, whose Board of Directors is chaired by His Highness the Crown Prince, President of the Council for Economic Affairs and Development and whose purpose is to measure the performance of public bodies, Vision 2030 of the kingdom in addition to measuring the quality of services and the satisfaction of beneficiaries.
Source link
