Apple apologizes for listening to his clients' audio recordings

Apple is excused after the scandal of hiring employees to listen to the audio recordings of users of the respondent "Siri".

Technology companies hire their employees to "classify" their voice recordings with their customers in order to improve the performance and accuracy of assistive devices.

But Apple, Google and Microsoft have recently stopped the process, following protests from users.

Apple has announced its intention to resume the evaluation process only for customers who would agree.

The company added that only its official employees, not its subcontractors, would have access to registrations in the future.

Earlier this month, the company said it had ended the rating process after employees would have listened to intimate chat records with Siri users.

On Apple devices, the "Siri" answering machine and other services may be activated by mistake after capturing sounds or phrases processed as service activation commands.

• Apple and Google temporarily suspend customer registration monitoring
• Facebook listen on voice conversations of users on Messenger

The company confirmed in a statement that it had recently completed a review of the classification process.

"After reading the results of this review, we realized that we did not fully adhere to our ideals and therefore apologize for it," she said.

In the run-up to the termination of the classification process, registrations recorded by its contracting officers represented 0.2% of Siri's sound recordings.

Apple has announced that three major changes will occur before its employees resume the classification process:

• Sound recordings will not be retained by default, but their staff will rely on speech texts created by the computer.
• Siri users will choose whether or not to share voice recordings "at any time" as they wish.
• Only those in charge of the company have access to the recordings and any recordings made "inadvertently" will be deleted.

"This transformation has been an extraordinary step for Apple," Adam BBC, Technical Analyst at IDC, a global market research firm, told BBC.

Adam said, "I think the media has made them ashamed of inattention, I do not think that they were completely open or transparent in their use of their clients' data."

Part of the current debate about the use of sound recordings by humans is that Siri users do not always realize that their conversations can be heard in this way.

The Irish data protection authority, Apple's data privacy control agency in Europe, said earlier that it was studying the classification issue, and the spokeswoman confirmed that she had seen the latest statement from Apple.