Apple apologizes for listening to its customers

Apple is excused after the scandal of hiring employees to listen to the audio recordings of users of the respondent "Siri". Technology companies are hiring employees to "categorize" their customers' audio recordings to improve the performance and accuracy of the wizards, but Apple, Google, and Microsoft have recently ended the process as a result of user protests.

Apple has announced its intention to resume the evaluation process only for customers who would agree. The company added that only its official employees, not its subcontractors, would be able to access the registrations in the future, according to the "economic" newspaper.

The company said earlier this month that it had ended the rating process after employees listened to intimate chat records with Siri users. The answering machine on Apple devices "Siri" and other services can do it by mistake after capturing sounds or phrases treated as service activation commands.

The company confirmed in a statement that it had recently completed a review of the classification process. "After reading the results of the examination, we realized that we did not fully adhere to our ideals and that we apologize for it," he said in a statement. He added that audio recordings classified by his contracted employees represented 0.2% of Siri audio recordings in the period before the end of the classification process.

Apple has announced that three major changes will occur before its employees resume the classification process:

Sound recordings will not be kept by default and their staff will rely on speech texts created by the computer.

Siri users will choose to share voice recordings or not to activate them at any time.

Only company officials have access to the recordings and any recordings made "inadvertently" will be deleted.

"This transformation has been an extraordinary step for Apple," said Adam Wright, a technical analyst at IDC, a global market research firm. "I think the media made them ashamed in anonymity – I do not think they were completely open or transparent in the use of their clients' data."

Part of the current debate about the use of sound recordings by humans is that Siri users do not always realize that their conversations can be heard in this way.
Earlier, the Irish Data Protection Authority, the European Data Protection Supervisory Authority, had stated that it was studying the issue of classification and its scope. word had confirmed to have read the latest statement from Apple.