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Bloomberg revealed that Facebook has paid hundreds of people to listen to your voicemails via Messenger and turn them into written text.
Since 2015, Facebook provides a feature that allows the conversion of voice messages in Messenger into textual texts. This feature is not enabled by default and requires manual activation.
Facebook says that those who have enabled this feature, his voice messages have been reviewed by real human subcontractors and converted into written, as part of a program to ensure the quality of its technical solutions based on conversion voice messages in written messages.
Facebook has confirmed that it has stopped calling on human contractors to do the work a week ago.
Surprisingly, Facebook reveals on the technical support page for this feature. Facebook indicates that if a person in conversation agrees that Facebook automatically converts voice messages into written text, Facebook will translate all voicemails from all sides and turn them into writings, regardless of the recipient.
The biggest drawback is that Facebook has never mentioned the fact that it would employ human entrepreneurs who listen to audio messages and turn them into writings. The technical support page confirms that machine learning is used to convert voice to text.
It should be noted that the past period has revealed similar practices by major US technology companies such as Google, Apple, Microsoft and Amazon, calling on subcontractors to listen to voice commands from users, without informing them .
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