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The Central Bank of Egypt has issued a circular on instructions to protect the rights of bank customers in the development of the banking sector through the application of international best practices, highlighting the importance protect the rights of bank customers to build customer confidence in the banking sector and strengthen competition among banks. And the "seventh day" publishes the full text of these instructions.
The Central Bank of Egypt said that the protection of customer rights was one of the essential elements of financial coverage, one of the priorities of the Central Bank of Egypt at the same time. At present, it plays an effective role in promoting financial stability and achieving sustainable development. The objective is to establish the internal policies and procedures that banks and bases must meet to deal with customers, taking into account the provision of products and services tailored to their needs and their ability to meet the obligations that arise from them. result, which leads to encourage them to use banking services.
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