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National Water contracts Horvath for the reengineering of customer service procedures, according to Al-Wasat newspaper. The National Water Company (NWC) has signed a contract with Horvath Saudi Arabia Ltd., a business consulting firm on Monday, July 3, 2018, 1439H corresponding to July 16, 2018, that Horvath will reorganize the internal and strategic processes of the clientele and develop them.
In detail, the Kingdom's water distribution sector seeks to increase the efficiency of operations and improve the level of customer satisfaction in the different regions of the Kingdom by applying international best practices consistent with its development plans and objectives.
The contract was signed by engineer Mohammed Ben Ahmed Al Moqli, deputy secretary of the Ministry of Water, and by Stephen Haller, partner and CEO of Horvath Saudi Arabia Ltd., in the presence of vice-presidents and directors of the Kingdom's water distribution sector. Officials.
Al Moqli also stressed the company's concern to align its strategies with the initiatives of the 2020 National Transition Program and Riyadh 2030 Vision to provide the highest level of service with the best standards and standards International. He emphasized that the implementation of the project will be done in several stages, ranging from the standardization of practices and processes to electronic systems aimed at improving performance efficiency and the responsiveness of requests and communications to objections to services. provided throughout the Kingdom. The best standards to achieve customer satisfaction for the services provided. On the other hand, Mr Abdullah Bin Mohammed Al Bishi, vice president of customer service of NWC, stressed the importance of a quick change and go in the right direction to track changes and improve efficiency of performance. "The project suddenly receives the reengineering of internal processes of customer services and their rationalization, and the efficiency of the work between the relevant departments of the sector of the water distribution of the Kingdom to improve and develop the mechanisms of preparation of the services to customers in the sector. Organizational structure in line with the project vision, as well as the development of performance indicators to ensure the quality of services provided to achieve the highest levels of efficiency in the performance survey, using the latest technologies and support activities.
Horvath Saudi Arabia Limited is a leading company based on its global expertise in process development, procedures and customer service management.
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Source: Journal of Electronic Prediction
