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The Public Retirement Agency has announced the launch of the Customer Support Service as part of its efforts to provide outstanding services to its clients.
She explained that this service strives to respond to all inquiries, suggestions and complaints from customers via a single portal, in order to improve the reception of these requests and to facilitate the follow-up, while offering a high quality service.
The general director of the Department of Insurance Services, Abdullah Al-Shulaikhi, said that the launch of the customer service department is in the interest of the institution, to the satisfaction the client and to ensure the provision of distinguished services.
The service aims to achieve automated connection and integration between this service and other organizational systems intended for customer service.
Al Shulaikhi explained that this service is accessible from the website of the e-establishment and that customer support portal requests have been classified into three types: submission of a proposal, request or complaint and choice of the client,
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