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Citizens have criticized the repeated mistakes in water consumption bills issued by the National Water Company and made them pay the cost of these mistakes. They also asked the company to assume the consequences of its mistakes and correct them.
The national water company's vice president of customer service, Abdullah Al-Bishi, said the company had explained through several forums that repeated mistakes in consumer bills resulted from the use of mechanical meters, which have a percentage of error. They replaced mechanical meters and replaced 1.3 million meters. Of the two million in the kingdom.
About the adjustments made with the customer in case of mistake in the bill of consumption, Al-Bishi said that the company was calculating the customer's consumption in the month following the month where the error s & amp; Was produced and thus corrected the consumption invoice in which the error had occurred.
One of the citizens explained during an interview with Al-Rashed at Al-Akhbar that he had received a water bill of SR 7,000. After having suffered and repeatedly examined the National Water Company, they stated that the problem could come from the meter and had changed the meter, Although the bill for consumption in the month following the month of the error is only 51 riyals.
The journalist Salman al-Askar criticized the repeated mistakes in water consumption bills issued by the National Water Company, saying that it was a puncture in the pockets of the water subscribers, making them pay the cost of the company's mistakes and asking the company to apologize, to fix it and to bear the consequences of his mistakes.
In organizing the program, Al-Askar highlighted the contradiction between National Water Company officials who were explaining the errors in the water bills and the unfair regulations the company is making with the people affected, and called the company to use the prepaid chipset instead of postpaid meters, a modern method used in most countries of the world.
It should be noted that there has been much recent issue of errors in the water consumption bills issued by the National Water Company, among the many demands of the company to avoid these errors paid by customers.
Video A person touched by the National Water Company speaks with # Monitor About his suffering with the bill .. what did he say?@nwc_media @MEWA_KSA @nwc_ceo @AlfadleyA pic.twitter.com/FC4OmewOKE
– Monitor (@alraasd) February 26, 2019
Video That's what the vice president of customer service at NWC said. Abdullah Al-Bishi on the problems of water bills@nwc_media @MEWA_KSA @nwc_ceo @AlfadleyA pic.twitter.com/A1V0mylWSw
– Monitor (@alraasd) February 26, 2019
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