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The Ministry of Commerce and Investment reiterated the right of the consumer to retrieve or replace the item if it was defective, counterfeit or non-conforming.
In response to a question from a shopkeeper about the client's eligibility to reclaim the products that he purchased from her after several days, despite the lack of cardboard, the department said that the consumer is authorized to recover or replace the product in case of defective, counterfeit or non-conforming specifications.
She added that the opposite is consistent with the policy of recovery and replacement of the institution.
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