Tesla hires someone to handle complaints against that person

Electric vehicle maker Tesla employs full-time remote support staff, along with other duties, to deal with complaints people send to Elon Musk.

Some of the job responsibilities of Tesla Support Professionals include resolving complaints and issues or redirecting them as needed and resolving social media issues directed to the CEO through critical thinking.

The company abandoned the public relations department last year, and support professionals are now the front line and face of the Tesla brand, according to the job listing, according to the Arab Technology News portal.

Elon Musk is typically the target of disgruntled customers on social media platforms, and with Tesla canceling his PR department last year, he’s looking for someone to defuse such attacks on the CEO.

The job description reads: Tesla Support Professionals handle a variety of complaints and issues while providing world-class customer service.

Requirements and qualifications include work experience in a call center, the ability to think outside the box and the ability to work in a team.

Tesla is widely known for its lack of quality control when it comes to its vehicles and customer service.

And the billionaire is sometimes the hardest hit, with a long history of responding to customer complaints and questions in Tweets.

Musk has 42.6 million Twitter followers and shares at least one tweet a day about upcoming SpaceX launches and new Tesla technology.

The responsibilities of the position require the new hire to provide excellent person-centered customer service as well as solution and maintain customer concerns that persist and pursue them until the issue is resolved.

And while it’s somewhat impressive for the eminent CEO to address consumer concerns head-on, he’s also proven himself in saying things that shouldn’t be said on Twitter.

Many owners find it difficult to get Tesla to fix specific issues without posting on social media platforms.

And Tesla made it difficult to reach out to customer service because it focused on connections going through its mobile app.

The automaker has made efforts to improve new features, like the escalation feature on its website, but people have had mixed results.