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In a 2019 interview with The edge, Konstantinos Karatsevidis, CEO of Eve, said the company made ‘every mistake’, and pointed to issues with a payment processor that blocked incoming funds after increased sales for justify early supply problems. Later in the year, Karatsevidis offered a somewhat more detailed explanation on the Eve forum: An unfortunate partnership with Fortress Tech Distribution LTD, a company responsible for running the company’s online store, led to “problems. with the supply chain, funds frozen by transformative payment, and untimely deliveries, causing frustration within the community and direct damage to our brand. In recognition of her failures, Eve subsequently created a form to collect information from affected buyers so she could attempt to correct things.
“To sum up, this time around pretty much everything will be different, from the partners to our team,” Karatsevidis promised.
Now, over a year later, some people who have ordered Eve Vs or requested refunds through this form again have not received them. A Reddit thread from this summer calling for updates from buyers of Eve V contains two dozen abandoned user accounts, some of which claim the company has completely stopped responding to their correspondence. When asked for comment, a spokesperson for Eve made the following statement:
“The business model changes we have made can be summed up in two key points:
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Our operations are supported by a well-known supply chain company PCH International which essentially strengthens the scale and capacity of our small team to that of the major technology players by providing fulfillment, procurement, inventory management and other services.
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We are not using any third party vendors or licensing business model this time around. From now on, we take care of the shipping of the products.
Most reimbursement requests have already been processed. We resolve the latter with high priority. “
At this point, it’s hard to say for sure if these issues stem from poor management by an inexperienced team, a bad deal with a trusted partner, or something more questionable. That said, no matter how pretty or well-specified an Eve machine may be this time around – if she can’t find a way to get it right for her first group of believers, it’s hard to imagine a lot of people. . buy in his vision this time.
If you’ve had a bad experience with Eve, we want to know more. E-mail [email protected] with details about your purchase and how Eve handled the process. Note: To ensure that no complaints are double counted, please do not use both methods to share your story.
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