Airport. Users of the Lorient-Orly line want compensation – Lorient

The opening by Hop! two new lines Lorient-Roissy and Lorient-Lyon from late October is not only happy. Sacrificed, Lorient-Orly line leaves especially regulars of the correspondence towards the Dom-Tom dissatisfied.

Starting Sunday, October 28, the airport of Lorient-South Brittany will serve the airports of Roissy-Charles-de-Gaulle and Lyon-Saint-Exupéry. An announcement made jointly by the company Hop !, the Chamber of Commerce and Industry Lorient and Lorient Agglomeration, this Wednesday, July 18. The link so hoped by local decision-makers with an international hub, via Roissy, is therefore acquired. As a direct result of this choice: the Lorient-Orly line will be abandoned from October 28th. Users who had already made their reservation received, this Thursday, an email from Air France, making them proposals for post or pre-routing on the other airports of Quimper, Brest or Nantes.

"For us, the contract is no longer filled"

This is the case of Claude Berziou in Ploemeur. And the 79-year-old pensioner is not fooling around. "My wife and I were registered on a Lorient-Orly flight, the first leg to Fort-de-France in Martinique, on January 10th. We are now offered a departure (and arrival at the end of February) from Quimper. This forces us to finance an extra trip, and the parking fees we did not have in Lorient. We stay every year from seven to eleven weeks in the West Indies, it starts to count! For us, the contract we signed is no longer fulfilled by Air France. We wrote to obtain compensation. And if it is not the case, we will seize the National Federation of the associations of users of transport (Fnaut) ".

There was nothing better for us than the correspondence Lorient-Orly

For want of money, the Ploemeurois would find legitimate that Hop! or the ICC offers an exceptional shuttle system. Especially since the solution Roissy, via another operator than Air France, does not suit him more. "I already tested. It's too complicated for my wife and I, who are old and with health problems. You have to change the airport and re-register the luggage. The financial advantage does not catch up with the galleys. There was really nothing better than the Lorient-Orly correspondence which ensured us continuity of end-to-end care ".

Air France reassures but does not pay

Questioned, the company wants to be reassuring. "Changes at Lorient Airport will not result in any cancellation of flights on the connections. Proposals for rerooting (new routing) have been or will be made at the three airports that we are fortunate to have nearby, "said the West Ouest Regional Director, Antoine Biton. But no shuttle or compensation in sight, for the "few customers" like Claude Berziou, which Air France does not want to give the number. "We are air carriers, above all, the company ends. We only support customers on the ground because of problems encountered in flight and hot ".