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Only five African airlines are included in Skytrax's 2018 ranking of the world's top 100 airlines.
The British consultancy Skytrax, which has been carrying out evaluations of airlines and airports since 1989, has published the 2018 ranking of the world's top 100 companies on 17 July. A list led by Singapore Airlines, in which the countries of Asia and the Gulf take the lion's share (2nd place for Qatar Airways, 3rd for Ana All Nippon Aiwas, 4th for Emirates …).
Africa it appears in this ranking only five occurrences, one less than in 2017: the Royal Air Maroc, which was in 97th place last year, is out of the rankings. The number of places that she lost was not specified by the study which is based on satisfaction surveys conducted for several months (from August 2017 to May 2018 for this edition) to 20.36 million
The questionnaire covered both the service (in the cabin and airports) provided by the staff and the leisure activities on board, the cleanliness of the toilets or the quality of the meal.
The RAM appears in On the other hand, 18th place in the list of the 20 best regional companies in the world. For the continent, the customers then mentioned, in order of preference, Air Namibia, RwandAir, Tunisair and Senegal Airlines.
Praised by its customers, the company septuagenarian Ethiopian Airlines, the the most profitable and the most dynamic of the African sky, thus assumes its domination over its competitors.
If the place of the continent in this top 100 world remains modest, it should be noted that almost all the companies that appear there (to the the exception of Air Seychelles which is down two places), have improved their performance compared to those of 2017. Air Mauritius and RwandAir also appear respectively in 6th and 10th places in the shortlist of the 10 companies in the world that have the most
However, it is not easy for the boss of the Rwandan company, Chance Ndagano, who came to power in April 2017, which must reconcile strong ambitions continental s and a financial situation deteriorated due to high indebtedness.
South African Airways staff particularly appreciated
No African company appears in the rankings of the top 20 companies in the world for aircrew and 30 for the cleanliness of the cabins. Nevertheless, Skytrax states that customers have preferred South African Airways to its continental competitors for these two categories. The South African airline is generally acclaimed for its staff – ahead of Ethiopian Airlines, Kenya Airways, Air Mauritius and Mango.
For low cost airlines, Mango (South Africa), Fastjet (Tanzania), Kulala (South Africa), Jambojet (Kenya) and Fly540 (Kenya) received the best votes on the continent, but remain out of world rankings.
Skytrax had already published, in March, its ranking of the top 100 airports in the world. world, in which Cape Town International Airport ranked 21st and Mauritius ranked 97th.
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