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It is in a statement that Sonatel has communicated on the reasons for the cessation of a process on its Internet pass offers currently agitating Senegal. Indeed, the first telephone company has indicated that it is not a change in its Internet pass offers of its catalog but a correction of an anomaly. "Orange informs its customers that there was an anomaly in its counting system that allowed a customer who purchased a 24H Internet pass to extend the validity to a week or a month by buying concomitantly a new volume pass . This phenomenon has led to a considerable increase in the demand for data on the Sonatel network
Since yesterday, this technical malfunction has been corrected in order to continue guaranteeing a better quality of service to all its customers. A measure that does not impact the volume of the subscribed by customers, nor the period of validity thereof, "reads the release.
The document states that the Sonatel Group, through its Orange brand, remains attentive to all of its stakeholders and offers are regularly offered to customers to meet their daily needs.
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