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XALIMANEWS: The telecommunications company, Orange, has just made a statement following the problem of connection passes. Orange has recently changed its rate schedules for passes and this has the gift to lift the ire of customers. Here is the following:
"Orange informs its customers that there was an anomaly in its counting system that allowed a customer who had purchased a 24H Internet pass to extend the validity to a week or a month by buying concomitantly a new volume pass.
This phenomenon has led to a considerable increase in the demand for data on the Sonatel network. Since yesterday, this technical malfunction has been corrected in order to continue to guarantee a better quality of service to all its customers.
A measure that in no way affects the volume of the subscribed subscriptions by customers, nor the period of validity of those
The Sonatel Group, through its Orange brand, remains attentive to all of its stakeholders and new offers are regularly offered to customers to meet their daily needs.
Directorate of Institutional Communication and External Relations
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