The public service must acquire new skills to transform itself: Chan Chun Sing

SINGAPORE: The Moments of Life initiative, which brings together services and information for citizens when they need it, represents a "fundamental change" in the state of mind from the public service, said Chan Chun Sing, Minister responsible for the Public Service Initiative, announced last year as one of the five national strategic projects of Smart Nation, was the only one of its kind. One of the examples cited by Mr. Chan about how the public service continually seeks to improve its services to citizens.

"All these projects show a gradual but certain change in public service – that today, more and more, as we organize ourselves, our mentality is not how we serve our organizational needs, but how we serve the Chan Chan said at the public sector awards ceremony

"People are at the center of everything we do, c & # 39; Is a state of mind that encourages me a lot when I see the public service in action because it tells us that we have correct people with the correct values. "

ADOPT NEW COMPETENCE SETS

Addressing a crowd of about 900 participants, including officials, Mr. Chan emphasized the importance of continually adopting new skill sets, including the creation of digital capabilities, policy and service design from the perspective of people, and the development of whole-of-government solutions

M. Chan said that new programs to improve the "Increasingly, the types of problems we face will be interdisciplinary and inter-agency," said Chan, who cited the example of the Council of housing and development (HDB). "Today, when HDB designs at wns, it's not just about designing apartments and premises for housing needs." HDB is also looking at it from a social point of view – how can we design our cities to enable and enhance interaction and mixing? how can we design our areas so that the need for intimacy today does not lead to the Social isolation when people get older? "

million. Chan also stressed the importance of collaboration within and between agencies, as well as with the company: "The collaboration assumes that we have the humility to admit and d & # 39; Accepting that we can not do it alone, and we "

" It may seem discouraging that we have all these new things to do, but we do not need to be afraid " Chan said, "If we can do this Gradually, module by module, and expose our officers to these new skills, I am quite confident that we will continue to stay at the forefront." [19659015] "We have reached a high level and are respected all over the world We know that many other cities are trying to copy what we do and maybe even surpass ourselves, and that is why we do not can never rest on our laurels – better. "

During the ceremony, 400 awards were given to individuals and teams in recognition of their excellent service and innovation. One of them was Mr George Lim, Director of Operations at CHIJ Kellock, who was honored for his innovations at his workplace.

The 56-year-old man redesigned a cart used to move tables and chairs to include an extra pedal and pedal, for the benefit of his team of operations support officers – many of whom have between 60 and 80 years old. [19659002] "We have seen a lot of staff move tables and chairs with the help of a simple trolley, and they must literally manipulate the trolley itself, lift it by the muscle and push it off. point A to B ".

"Whenever they carry heavy tables and chairs, I am talking about 40 to 50 kg of weight and each time they carry about 400 to 500 tables and chairs."

" After an hour, they will be so tired (with) muscle back pain. It can not continue, so we had to think of something that can make it easier for them to transport all these equipment without hurting themselves, "he said.

For his innovation, Mr. Lim has been awarded a Star Service Award, which recognizes public officers with high standards of service excellence.