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Singtel's mobile services have been paused for more than three hours from approximately 10:00 pm on Thursday, October 18, as users can not call or access the Internet.
The phone company apologized for disrupting the update on Friday at 1:20 pm on its Facebook page, adding that it had detected issues with mobile voice and data services on its 3G and 4G networks at 10:11.
He said: "Initial investigations indicate that this was due to a power problem. The services concerned have been gradually restored from 23:50 and we will continue to monitor the network closely to ensure a complete restoration. "
<p class = "canvas-atom canvas-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "Some customers said the service was restored after the Singtel update at 1:20 am, while others still had problems connecting to the web on their mobile lines."data-reactid =" 25 ">Some customers said the service was restored after the Singtel update at 1:20 am, while others still had problems connecting to the web on their mobile lines.
The phone company informed on its Facebook page later at 2 am that by 1:02 am, all relevant services had been restored.
On Thursday night, Singtel's mobile users complained of service disruptions in areas such as Jurong, Bishan, Ang Mo Kio, Bukit Merah, Woodlands, Sengkang and Potong Pasir.
On Thursday around 11 pm, at least 200 posts complaining of the lack of calling services, text messaging and 4G data were posted on Singtel's Facebook page.
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