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SINGAPORE: About 10,000 users in the eastern parts of Singapore have been affected by the disruption to fibre broadband services, said NetLink Trust in a statement on Wednesday (Nov 14).
The interruption happened at around 2.50pm.
“This interruption was subsequently confirmed to be caused by a third party contractor which severed a number of fibre cables whilst performing construction works along Tampines Avenue 9,” said NetLink Trust.
The service disruption affected users in Pasir Ris, Tampines, Changi and Loyang.
NetLink Trust added that restoration work is under way, and that services will progressively be restored by late afternoon on Thursday.
Subscribers of StarHub, Singtel, M1 and MyRepublic services have all been affected.
StarHub said in a Facebook post that some of its customers in Tampines and Pasir Ris are experiencing issues accessing fibre services.
“We received confirmation from NetLink Trust that their engineers are working to repair damaged fibre cables,” it said.
M1 said that the “fibre cable cut” affected areas around Tampines, and that its subscribers may have difficulties accessing fibre and fixed voice services.
Singtel also said that fibre broadband, fixed voice and Singtel TV services forits customers in Tampines and Pasir Ris were affected.
“This is due to a fibre cable outage in Tampines caused by a third-party contractor. Our engineers are working alongside NetLink Trust engineers to restore the connections,” it said in an update on Facebook at about 4.30pm.
It later said in an update at about 6.46pm that its Wi-Fi hotspot services across Singapore have been fully restored.
Affected users, who said the disruption happened as early as 2.30pm, took to Twitter to air their complaints.
“NetLink Trust is working with all relevant parties including the Internet Service Providers to ensure that the service to the affected areas will be restored as soon as possible,” said the fibre network operator.
It added that those affected can monitor its website for updates.
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