Keys sticking on Macbook Pro? Here's what to do about it

MacBook computers are presented in a demonstration room following the announcement of new products at Apple's headquarters on Thursday October 27, 2016, in Cupertino, California (Photo AP / Marcio Jose Sanchez) [19659002] Q: The keyboard of the Macbook Pro seems to be old because sometimes the keys do not work or will stick and repeat some letters at odd times. What can be done about this intermittent problem?

A: Keyboards are a natural "catch-all" for our lives because we use our computers, so it's not uncommon for debris to be felt under your keys. A good monthly maintenance routine to have the habit of doing is using a can of compressed air to dislodge the debris under your keys.

Apple Defect Known

Depending on the age of your unit, you may experience a defect recently recognized by Apple affects a small percentage of users.

Eligible Models

Various Macbook and Macbook Pro models from 2015 to 2017 can be repaired for free, so start by going to the Apple menu, then About this Mac to identify your model

In the View section Together, just below the place where your operating system is displayed, you will find the details (including the year) of your device.

• MacBook (retina, 12-inch, early 2015)
• MacBook (retina, 12-inch, early 2016)
• MacBook (retina, 12-inch, 2017)
• MacBook Pro (13-inch) , 2016, two Thunderbolt ports 3)
• MacBook Pro (13-inch, 2017, two Thun Derbolt 3-Port)
• MacBook Pro (13-inch, 2016, Four Thunderbolt 3-Port)
• MacBook Pro ( 13 inches, 2017, Four Thunderbolt 3 Ports)
• MacBook Pro (15-inch, 2016)
• MacBook Pro (15-inch, 2017)

Service Options

Apple says the repair service could involve the replacement of one or more keys or possibly the entire keyboard, which will affect

They want to first examine your unit to determine if it falls under this free service program, so you have several options to diagnose it.

You can find an authorized Apple service provider on the Apple website or make an appointment at an Apple store. If you are not near a service center, you can contact Apple Support for instructions on direct shipment from the unit.

Backing up first!

An all too common mistake that many users make is to assume that their data will be kept intact when they submit their laptop for an authorized service.

Some of the service options may include reloading your operating system or outright replacement of your entire unit. None of these scenarios seems likely with this particular keyboard problem, but I would not roll the dice. Apple suggests the same thing on their service program page for this problem

Service Refunds

If you think you paid for this problem in the past, you may qualify for a refund by contacting Apple Support. ] [ad_2]
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