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Several people were frustrated after encountering problems while registering for the SingPass Mobile app launched yesterday.
While users could download the application, a number of them received error messages when they were trying to register on their mobile devices.
SingPass Mobile, which offers the latest biometric features, allows users to access e-government services by scanning their fingerprints or faces on mobile devices, eliminating the need to remember passwords.
Mr. Zachary Kong, 31, an investment professional, said he had tried to sign up several times in the morning. But after logging in to SingPass with his username, his password and a one-time password (OTP), he was redirected to an error page and s & # You will be asked to try again or contact the SingPass support service.
He said: "I have tried many times, same result."
Mr. Kong, who finally managed to register at 2 pm, told the New Paper: "The experience could have been better, imagine if someone who was not tech savvy was trying it. participation of SingPass Mobile. "
Mr. Kong added that he had sent an email to report the error, but that he had not received a reply at 6 pm.
A reporter from TNP also received the error message when attempting to check in between 14:00 and 19:00. After finally signing up at 8 pm, he could not connect to a number of online administration services.
The government agency responsible for technology (GovTech), which developed the application with other agencies, published a notice on its Facebook page at 3 pm to ask the users concerned to send by email to its service the phone coordinates to solve the problem.
Siddharth Deshpande, research director at Gartner, a computer research organization, said such problems are not uncommon when new applications are deployed.
He said: "With a launch on such a large scale, we could be more forgiving."
Given the use of fingerprint identification, there could be challenges such as software compatibility, he added.
"It's about how they handle the problem afterwards, and if they're able to identify the users, communicate effectively with them and solve the problem, the result will be a positive perception, "said Deshpande.
Despite the youth problems, the SingPass Mobile app, which is part of the Singapore Smart Nation initiative, aims to enhance the security and convenience of the 3.3 million SingPass users.
Biometric scanning is more secure than passwords, which can be vulnerable if they are easy to guess and difficult to remember if they are too difficult.
Kok Ping Soon, general manager of GovTech, said: "Every month we receive about 150,000 requests from SingPass users for resetting their passwords.
"The new SingPass Mobile app will provide a more convenient connection option because users will no longer need to enter their password to log in."
But users still have the option to connect to e-government services with a SingPass username, password, and password.
The application is a key step towards a unique and reliable national digital identity framework, which allows users to securely access electronic services in the public and private sectors, including secure digital signatures. confidential commercial and legal documents.
Users can also scan a QR code in the app when they go to appointments in hospitals or in secure buildings.
The framework is administered by Assurity Trusted Solutions, a subsidiary of GovTech, which acts as a trusted notary to issue digital certificates to SingPass Mobile users to enable parties involved in the transaction to know who the valid users are and what it is look like their digital signatures.
The application has security measures such as automatic shutdown when it detects a security breach or malware on the mobile device of the user. – SUPPLEMENTARY REPORT BY DAVID SUN
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