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SINGAPORE – Officials were invited Wednesday, July 4 to continue to transform their way of working or being left behind in the "trash can of history".
The Minister in charge of public service, Chan Chun Sing, said: Although there are many reasons to be proud of Singapore's public service, officers can not afford to rest on their laurels. "If we continue to do things the same way, then we will do injustice to ourselves and our country."
One key change that he hopes to see is an increase in policies and Empathic programs, designed from the citizen's point of view, he said, speaking at the public sector transformation awards ceremony at a 900-room, including public servants and their families. [19659002] He gave an example of this state of mind in the application Moments of Life.The application allows parents to perform various functions relating to their children – including recordings of birth, applying to the Baby Bonus Scheme, looking for nursery schools and viewing a child's vaccination records, among others.
This removes the hassle of going to It was encouraged because it shows that officials are putting themselves "in the the skin of the people we serve. "
Explain the fundamental change in the way of thinking about the application represented, He added: "We do not organize our service according to the lines of ministry, according to our own organizations, but we organize the service and the delivery of the government from the perspective of the people we serve. "
The ceremony was held at the Resorts World Sentosa Convention Center, saw 400 awards given to individuals and organizations to recognize excellence in areas such as service delivery, innovation and best practice es. It was held at the same time as Public Service Week, which runs until Sunday.
Elaborating on the other changes the public service should make in its transformation, Mr. Chan described four skills that agents should develop. , to follow the digital era. Chan said ads will be broadcast on various programs aimed at improving the digital literacy of public servants.
Second, Mr. Chan said that public servants should learn and apply conceptual thinking, which consists of developing processes based on the experience of public servants.
Systemic thinking is a necessary third skill because the type of problems faced by Singaporeans is increasingly complex and will need to be addressed at the systems level, he said.
– Repeating the message he made to all officials in a video Monday, Mr. Chan said: "The collaboration starts from the basic premise that we have the humility to admit and accept that we can not do it alone, and we do not always have the best ideas in our agencies. "
Ending his speech on an optimistic note, he said that many people are satisfied with the public service – even though it may not always be obvious to public servants.
"I know that sometimes it can be discouraging, and it may be that few people appreciate what you have to suffer. But I can tell you that many, if not most, Singaporeans are very proud of the public service we have. "
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