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A woman asked the fried kway restaurant that she ordered from a restaurant to be "very spicy" and claimed to have found "more than 80" pieces of chilli pepper in the dish when she was there. Had it.
Stomper Sha said that she ordered $ 5.20 kway teow goreng seafood for herself and a Thai fried rice $ 6.70 for her husband's 89.7 Supper Club on July 22.
The dinner order was made via the mobile application of Foodpanda. said: "I asked for" more spicy "but I did not expect more than 80 chilli peppers in my char kway hue.
" I did not really notice it in first when we watched a movie while eating. However, at the third bite, I felt a burning sensation in my mouth and throat.
"I stopped eating and I chose about 20 to 30 pieces of chilli.
Sha then tried to continue his meal, but ended
"I found that there was still more chili and my mouth was still burning. I threw the Kway Teow away, even though it was more than half.
"My husband's fried rice was perfectly normal."
According to Sha, she orders food from the restaurant twice Three times: "Sometimes, about once a month, I asked that my food be spicier to satisfy my desires, there are usually 20 to 30 pieces of pepper, but this time, there were more than 80. "
Sha told Stomp that she subsequently posted on the incident on her Facebook account as well as 89.7 Supper Club on their page.
She also informed Foodpanda of the incident and stated that they gave her $ 5.20 in credit for her next order. The Stomper added: "I called the Geylang East branch of the restaurant where I delivered my food and they referred me to the director at his head office in the village. from Changi
.] "I tried to call the manager over the next few days but I could not reach him because he was not at the desk every time .
"When I finally spoke to him on the phone around 5 pm yesterday (July 26), the first thing he said was," What you want, if you're not happy, make a police report. "
" He seemed restless and I finished the phone call after.
"During the call, he did not apologize. question. "
Stomp made contact with said manager, who refused to be named.He confirmed that he was aware of the incident.
He entrusted Stomp in a telephone interview: "When a customer asks for more spicy food, our practice is to add more spice.
It happened that this client (Sha) discovers that we have added it.
"I told my staff to tell him that in this case, bring his Foodpanda receipt to one of our outlets for a refund or replacement. ] "When I spoke to her yesterday, I asked her what she wanted, what she challenged.
" She did not stop saying that she wanted to do a police report, so I told him, by all means. she was going to inform the National Agency for the Environment (NEA). "
The director maintained that he thought of it in a" polite manner "when he asked Sha what she wanted, since she would have refused her replacement offer and
However, he admitted, "I found him arrogant so I did not want to apologize.
Asked several times by Stomp if the incident was accidental, the director reiterated, "Just take this as a mistake."
He added, "The woman even said that she was a regular, so I do not understand why she makes noise because if she is a regular customer, then she should understand our style.
"If she can take out the padi pepper, it means that she can still eat the food."
The manager, who said he consulted with a lawyer about the incident, asked to people to understand his situation
"I already offered him a refund and a replacement
" What would you do if you were in my place? "
Following Stomp's conversation with the manager, we again spoke to Sha.
Describing the manager as "arrogant", the Stomper claimed that he had not been offered a refund
She also said that she mentioned the police and the police. AEN during his phone call with the director
"I just want the restaurant reco This is the problem, "Sha said, adding that she" was still contemplating ". make a police report.
"For all you know, it could have been an act of malice" And if some people who can not take the spice meet the same thing and end up with a stomach ulcer? I sometimes order food for my grandmother and if it happens to her? You know what it is for the elderly. "
Sha also suggested letting customers indicate the level of piquancy they wanted in their orders to avoid such incidents in the future.
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