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Drivers examined a total of 177 items, including not only maneuverability, maneuverability or the engine itself, but also, for example, seat comfort, equipment or infotainment . At each stage, the survey participants were asked to rate how satisfied they were and at the same time they mentioned the problems they had encountered while using them. The result is a number of problems for 100 cars, which JD Power stands for PP100. This means that the lower the number of cars, the more satisfied and satisfied customers are
Toyota ranks first with the 101 index. The Yaris has also become the highest rated vehicle in the small category. cars. The same value 103 was then won by the cars Seat and Volvo in the rankings. The BMW finished 185, with Fiat at 179, and the third lowest rated car is Audi with index 163.
The most criticized were items such as engine, equipment, but also too much consumption high, respectively, that the car consumes a lot more fuel than the manufacturer promised. In general, however, all brands have improved. The average index reached 133, while it was 155 last year. The most important change in the outside, the equipment and control of the vehicle. The survey was attended by 14,292 drivers who took their vehicle between February 2015 and April 2017.
JD Power (PL), photo: archives
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