Commission complains of weak consumer rights – euractiv.sk

The European executive welcomes Volkswagen's efforts to boost confidence,

European Anti-Fraud Office and consumer protection authorities praised Volkswagen's efforts to boost consumer confidence by removing vehicles and significantly improving the information provided to consumers [19659003] The correction rate is currently 80%. The Group is committed to continuing the free update and the corresponding factual guarantee to resolve post-update issues until the end of 2020.

However, the Commission regretted that Volkswagen can not provide a complete and unambiguous guarantee.

Viktor Jourova, European Commissioner for Justice, Consumers and Gender Equality, said about her that she was trying to make Volkswagen more active against affected Union consumers by Dieselgate

"Volkwagen has filled the c & # 39; s all. Again, it seems that we need to ensure stricter rules for the individual application of EU claims, including collective actions, "explains Jourova

The European Commission and the consumer protection authorities recognize that the measures taken by Volkswagen have led to positive developments.

In contrast, the company did not provide a complete and unequivocal guarantee that the update has no impact on the performance of the cars and refused to simplify the conditions of access to the measure of confidence

The Volkswagen Group is committed to responding to all complaints that may be addressed by consumers after repair. If consumers have problems updating, they should contact their local resellers.

If they do not receive help, they must file an official complaint with Volkswagen's national contact points and inform their national consumer organization.

According to the Commission's report, the end of a coordinated action at EU level does not exclude other measures taken by law enforcement authorities at national level according to the local conditions